Welcome to ViagraDubai.ae. We are committed to providing high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before placing an order.
Order Cancellation
Customers may request order cancellation before the order has been processed, packed, or dispatched for delivery.
- Orders that have already been shipped cannot be canceled.
- Cancellation requests should be submitted as soon as possible through our customer support team.
- Approved cancellations will be refunded through the original payment method.
Return Policy
Due to the nature of pharmaceutical, healthcare, and personal wellness products, we generally do not accept returns on medications, supplements, or intimate wellness products once they have been delivered.
Returns may only be accepted in the following situations:
- Incorrect product delivered.
- Damaged product received.
- Manufacturing defect discovered upon delivery.
- Missing item(s) from an order.
Any return request must be reported within 48 hours of delivery.
Conditions for Returns
To qualify for a return:
- The item must be unopened, unused, and in its original packaging.
- Product seals must remain intact.
- Proof of purchase or order confirmation must be provided.
- Clear photographs of the product and packaging may be requested.
- The return must receive prior approval from our customer support team.
We reserve the right to reject any return request that does not meet these conditions.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Product is unavailable after payment has been received.
- Wrong item was delivered.
- Verified damaged or defective product.
- Duplicate payment or billing error.
- Approved order cancellation before dispatch.
Once approved, refunds are typically processed within 7–14 business days, depending on the payment provider and banking institution.
Non-Refundable Products
The following items are not eligible for refunds or returns:
- Opened medications or supplements.
- Used healthcare or personal wellness products.
- Products damaged due to misuse or improper storage.
- Products returned without authorization.
- Promotional, discounted, or clearance items unless defective.
- Intimate wellness products that have been opened for hygiene reasons.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Contact our support team within 48 hours of receiving the order.
- Provide your order number.
- Submit clear photos showing the issue.
- Wait for our review and resolution process.
After verification, we may offer:
- Replacement product
- Store credit
- Partial refund
- Full refund (where applicable)
Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please contact us promptly.
We will coordinate with the courier service to investigate the issue and determine an appropriate resolution.
Delivery delays caused by weather conditions, public holidays, customs inspections, or courier disruptions may not qualify for refunds.
Refund Processing Time
Approved refunds are generally processed within:
- 7–14 business days for credit/debit card payments
- 3–10 business days for bank transfers (depending on the financial institution)
Processing times may vary based on your payment provider.
Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information.
- Ensuring someone is available to receive the order.
- Reviewing product details before purchase.
- Following all usage instructions and consulting a healthcare professional when appropriate. Products related to erectile dysfunction and similar treatments should be used responsibly and under appropriate medical guidance.
Contact Us
For return, replacement, cancellation, or refund requests, please contact:
Website: ViagraDubai.ae
Email: info@viagradubai.ae
WhatsApp: +971 52 308 4714
Location: Dubai, United Arab Emirates
By placing an order on ViagraDubai.ae, you acknowledge and agree to this Refund & Return Policy.